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Date: 2009-03-19 Great product, shame about delivery... After a wait that seemed like forever, my LN46A550 finally arrived today! So far I am very happy with the TV. HD cable channels and my PS3 look awesome, the SD cable channels aren't perfect but it's really not bad compared to other LCDs I've seen out there. Some people may be disappointed with only having 3 HDMI inputs, but if you have more that 3 HDMI devices to use with it then you'll probably be buying above this price range anyway. The only negative thing I would say about this product is the sound quality. It is very "tinny" and hollow-sounding, but with a little tweaking you can get it from sounding bad to sounding fair. Better keep some money aside for a soundbar or speakers. As I mentioned before, it seemed like it took forever for the TV to arrive. I was VERY disappointed in the shipping company that Amazon used - Pilot Freight. I ordered the TV on February 28th, and Amazon had an estimated delivery date of March 9th. That day came and went, and I'm not usually that fussy about this kind of thing, but I thought I'd give Pilot a call figuring it would just be another day or two. They informed me that they had received the shipping information from Amazon but not the TV itself. I called Amazon, and they told me the TV was handed over to Pilot on March 3rd - the 1st weekday after I placed the order. They called Pilot directly for me, and was told that Pilot would physically search their warehouse for it. So basically Pilot lost the TV for over a week, and frankly it probably would've been a lot longer had I not called. They either recovered it or sent a new one - I was not told either way - but it finally showed up today (the 18th). So it basically took twice as long as estimated. Then today when it finally arrived, I was expecting the delivery guys to bring it in, unpack it and plug it in to make sure it worked before they left, and take away the empty box - all as advertised as the "white glove service". White glove service it was not. Only one guy showed up so I had to help unload it from the truck and bring it in - I didn't have a problem helping and the delivery guy was cool so it was all good, but if I had been a pregnant woman on an old guy then I would've been screwed. It also made me concerned from a liability standpoint - If it got damaged during shipping, they could now blame it on me since I handled it during the shipping process. Anyway, we brought it in, I signed the paperwork, and he left. That was it. Didn't even take it out of the box. It even said on the shipping label "Amazon special - 2 man delivery". Fortunatly it works fine, which is good because if I had to send it back I would probably have to wait another month to get a replacement. To be honest, it was free shipping, so I'm not going to get that upset about it, and Amazon's customer service was great throughout it all, but I definatly won't be ordering anything else from anywhere that ships through Pilot - incompetant through and through. All-in-all, this was a great deal on what is probably the best mid-priced TV available (ranked #2 on Consumer Reports for this size range, second only to the LN46A650). I am very happy with the product, just be warned that you get what you pay for with the shipping. Date: 2009-03-18 great tv I received this tv as a Samsung extended Warr replacement....I had a 50 in dlp rear proj die after 2 yrs...They sent a repairmen out twice with the wrong part...that took aprox 3.5 weeks...after the 2nd time I started calling their "executive" cust service multiple times...and I mean 15-20 calls before I was able to get results...And they won't let you talk to anyone higher than Executive Cust service....very poor communication between the cust and the corp..I'm happy they replaced it...but the over 2 months it took was way too long...and I believe if I had not badgered them...I'd still be waiting....they could never tell me why my 50 in could not be fixed and only agreed to replace it because I got very irate with them....otherwise I'd still be waiting for some part that they could not tell me an ETA for.....This is a case of a good product brought down by bad customer service...bottom line is they fulfill the terms of the warr...but at great aggravation to the cust ...but at least I did not have to pay for a new tv...and I did take a warr out on the new one...as it's still cheaper than buying a new tv Date: 2009-03-17 Happpier than I thought possible Every aspect of this purchase process was excellent. I could do the set up myself once I had two big guys lift it onto the credenza. The picture is better than I expected. I think the sound,which comes from the bottom of the set, is a bit muddled though. We tried balancing the base, treble, etc., and this improved on the factory settings. Susan Date: 2009-03-16 Love it!! I purchased this TV last month. I am so happy with it! I absolutely love it! The clarity and picture are very detailed. It also has a lot of cable hook-ups on the TV. I have a XBox 360 and a Wii hooked up to the TV. It is so much easier to have everything connected rather than having to switch out the cables. I would highly recommend this TV to anyone! Date: 2009-03-16 Excellent value for the price As the March '09 issue of Consumer Reports has commented, this is the BEST-BUY. It is the vanilla model of Samsung LCD TVs, which dominates the top ratings in all catagories. The drawbacks are, comparing to the more expensive ones, 30K:1 contrast instead of 40K or 50K, 60Hz refreshing rate vs 120Hz, and 3 HDMI inputs vs 4. I do not believe my eyes and brain can catch these differences. So I rather save hundreds of $$$ for features that I cannot distinguish one from the other. * Price is subject to change. |
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