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Date: 2008-04-07 good buy for the money Great television. Picture quality is very good. Very good tv for the price. Date: 2008-04-02 All I can say is WOW!! What a TV!! This TV is so amazing!! We first saw the TV at our friend's house and my husband and I were BLOWN AWAY with the picture quality!! We did our homework online and checked prices with other stores and not one could touch or match Amazon's!! Plus the fact there was no tax and free shipping!! It was such a great deal we couldn't pass it up!! It is like bringing the theatre home!! Then after we got the Samsung 56" DLP HDTV, it came on sale and Amazon price matched it and we saved even more $$!! Thanks so much Amazon!! We are super happy customers!! Date: 2008-03-28 Best purchase decision I read as many reviews as possible of HDTVs and decided the Samsung DLP was the best bang for the buck. After getting this TV I can say I've never been happier with a purchase. The delivery people for Amazon brought it into the house, unpacked it and set it up. Everyone who has seen it remarks on the brilliance of the image/color and the deep, rich blacks. From the moment it was turned on I was amazed at the quality of the image. This TV has every conceivable input / output available. The on-screen menu lets you tweak all aspects of the picture and sound. To make the deal even sweeter, Amazon refunded $100 after the price was lowered from the initial amount I paid. My only concern was the smell of hot plastic which made me wonder if the TV was overheating. I called Samsung tech support and was told the smell was common during an initial break-in period of about one week for electrical components. After the first week the smell went away. Date: 2008-03-22 Dont buy Samsung TVs We purchased the Samsung DLP TV about 9 months back. The TV failed in first week of Feb 2008. Samsung "certified" field service technician worked on the TV for 6 weeks, bringing 1 part every week to change & test. He had no idea what was wrong. Then he said the TV had to be replaced since it was under warranty. Then Samsung didn't approve a TV replacement for many days after this. Once they finally approved the replacement, they did not commit to delivering the replacement TV in anytime soon. Many calls to customer service over several weeks got the same response - "we dont know when we can deliver the TV & we cant do anything about it". I am still waiting for the replacement TV and it has been nearly 2 months since the DLP TV failed. Date: 2008-03-20 No TV. No Service. No longer a customer. I have ordered several products from Amazon.com over the years without incident. So when I ordered this TV I was surprised by the deception, incompetency and lack of customer service provided by Amazon. Here's the story... I ordered the Samsung HLT5687SAX 56" Slim LED Engine 1080p DLP HDTV along with an extended warranty. Later I receive an e-mail that Amazon has cancelled my order. The e-mail was appologetic but slightly vague in saying that they were out of stock. I checked the website and Amazon still had the product listed as in-stock. I used the customer service e-mail to ask why they wouldn't sell me a TV they show in stock. Also asked why they would continue to sell me an extended warranty on a TV they weren't selling me. Received no answer for two days. Undeterred, I used Amazon's customer service line. The customer service person was nice and told me that there must have been some kind of glitch in the system because the item is in stock. All I have to do is go back online and re-order the TV. I asked if she could re-order the product and was told no, the order was closed and I needed a new order number which she could not generate. I was a little annoyed. Why should I be asked to do more work because Amazon had a problem? I let it go and ordered the TV a second time. Again, I received the same e-mail that Amazon had cancelled my order. Again, I look online where Amazon is still showing the TV as in-stock. Used the customer service line, again. I tell the gentleman the circumstances. He appologizes and says he's sorry that the product is indeed out of stock, there was a problem between the inventory and website and the problem was currently being fixed. I would like to give Amazon the benefit of the doubt, but inventory and the website are linked, usually in real time. That's how Amazon can say on their website that there are "Only two left in stock". At this point I just want out of the deal, so I ask the customer service person to cancel the extended warranty on the TV that Amazon won't sell me. I get this story about how the extended warranty is through a second company and that I must contact them directly to cancel the order. I tried to get the customer service person to understand a very simple concept... I ordered the extended warranty through Amazon. I should be able to cancel the order through Amazon. Then I hear those dreaded words. "Corporate policy". This sets me off. I ask the person another simple question... So your telling me that Amazon's corporate policy is to have the Customer service department not provide customer service? Answer: "Ummm, I guess so." All this to tell you that I can't rate the TV because I don't have one yet. I ordered the TV through Vanns.com. Within a day I get an e-mail that it has been shipped out. The deception is the advertising of a TV they don't have. After a week they are still listing the TV as available, so don't bother trying to order it. Keep in mind, the TV is not coming from a second party but from Amazon, LLC. It's not like Amazon is having trouble with one of their vendors. I don't know if it goes as far as advertising fraud, but at the very least it's unethical business practices. The incompetency comes from a customer service staff that tells you a product is available when it's really not. The lack of customer service speaks for itself. Amazon, you have lost a customer for life.
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