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User Submitted Mitsubishi WD-57731 57-Inch 1080p DLP HDTV Reviews Date: 2008-11-13 Don't buy this TV I have had this TV for little over 2 years and have had to call for service 4 times. I've gone through 2 lamps a heat sensor and a color wheel. Don't get me wrong, when it works it has one of the best pictures you can find. I just don't like not having a TV for 2 weeks each time something happens. It also does this thing once in a while where it will not start the picture and then you have to wait for 5 mins or so and then "try" again. I'll never buy Mits product ever again. I paid a lot of money for this to break down. I should have bought a Samsung or an LCD. Date: 2008-09-16 Two Major Repairs In Less Than Two Years I purchased the WD57731 from The Big Screen Store in August 2006. In November 2007 the light engine died. It took two weeks for the tech to come to the house to inform me that he couldn't fix it there. Two weeks later, I get a call informing me that the parts were backordered. The TV was not repaired until January 2008. Now, in September 2008, the TV won't even turn on. I've tried the unplug overnight trick and the reset button trick. I called for service three days ago, talked to a machine, no return call. I called again today, Tuesday, talked to a machine. Four hours later, still waiting for a return call. I agree with the post suggesting a class action suit. Is there a lemon law for TVs? By the way, I also called Mitsubishi customer service. I did speak to a person, but they were no help. They said to call them after the service is delivered. I guess my next stop is back to the Big Screen Store to discourage their customers. Date: 2008-07-19 Run Fast, Run Hard (AWAY!) 10 months worked fine. If you want to shell out big bucks for that amount of time, please buy. We are on our fourth lamp. Mitsubishi sent a local rep to assist...said he couldn't fix the tv. Still under the first year warranty and constantly put off by customer service. This is now 13 months and still a no-fix situation. Told we will be contacted in another week. This is totally unsat. I personally will stay away from any DLP tv in the future. Date: 2008-05-04 Too much to replace lamps!!!! We have had this TV since Feb. 2007 and are on our second lamp. That's $500 dollars per year. I'm glad I have the no interest payments, but it probably would have been better to buy a more expensive plasma or LCD then this piece of garbage. Oh, it's the second one we had too. The first one was taken back and exchanged for one that would work. Date: 2008-04-17 Support is non-existent I have had the TV exactly one year, seocnd lamp has burned out. Ihave faxed my documentation to the Tech Support Group twice, the first time they threw is away, some excuse about not seeing my address which was on the cover letter. Just faxed it a second time they were to call as soon as it was recieved, did not happen. The tech support person said that they know there are design problems and that the lamp overheats, they claim they will continue to replace the lamps for no cost. Getting them to send on is a hassle, being out the use of the TV for a week every few months is inevitable. Mitsubishi should replace these TV's.
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