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Date: 2008-09-18 Nice TV, it's not a plasma though.... I have this TV and another 42" Samsung plasma.... thought I'd give the LCD a try. It has a nice picture on HD feeds.... but on "normal" cable channels the picture is less than stellar. I would have thought the larger 42" plasma would have shown this inadequacy more, but it actually seems more forgiving and the picture from the plasma is richer and crisper.... and it's only 720p rather than the 1080p.... two different animals I suppose. I just picked up a blu-ray player but have yet to run it through this TV, should be interesting. All in all, a great TV, and I do notice less heat generated off the screen... a bonus in the summer heat of AZ in my bedroom.... so I'm definitely happy with the TV, just not "blown away" as I kind of expected to be. Date: 2008-09-17 great picture, unimpressive sound this is my first hd tv and i must say i am impressed with the picture. i am still waiting for the cable company to deliver my hd cable box so i'll use my experince with the samsung 1080p upscaling dvd player/tv combo. when watching a movie i'm seeing vibrant color and more shades and hues than i could have expected. it's amazing. i'm very pleased. however, the sound is another issue. i can't believe samsung would produce a great tv like this and have such a low quality sound. it's as though the treble is overpowering everything else no matter how you adjust the equalizer. i have the tv in a small room so i cannot justify buying a surround system and i don't believe i should have to with this type of purchase. in a small room you turn down the volume and the sound gets better. tolerable. for those buyers that have a large room i don't think you'll be satisfied with the sound. i will say that the sound seems to be geared towards voices than anything else. even voices sound tinny and not normal. i would give this tv a 3 star rating because of the sound but the great picture still makes it a 4 star! ps. edit update, i went to radio shack and bought a computer three speaker sound system for $52.00. it plugs into the earphone jack. it's great!!! it's leaps and bounds over the tv speakers and a fraction of the cost for a surround speaker system. Date: 2008-09-12 Great picture, great deal! We did a lot of research on HD TV's and found this one to give "the most bang for the buck." Then we went store to store to find the best deal. No one could touch Amazon's price but we were concerned about delivery. Free delivery with "white-glove" service. We couldn't ask for more. Date: 2008-09-08 White Glove service not the same in all areas... So far, (2 days since the TV and Dish HD installation) the TV is amazing. Lots to figure out. Just wonder if we really have it working to its ultimate capacity??? (See below) I rate the TV a 5-star, but the White Glove service gets a 0-star since we didn't get White Glove service. We are senior citizens, living in a rural area, approximately 100 miles from the nearest metropolitan city. For this reason, and because of our lack of knowledge of this new age technology (I can do computers-not TVs), I ordered the Samsung LN37550 from Amazon.com as much for the White Glove delivery and installation service that I had been reading about in the other customer comments, as for the TV itself (size constraints drove our decision for the Samsumg). However, we were sorely dissappointed in the definition of White Glove service in our area. A young man brought the TV into the house, took only the top off of the box, put the batteries in the remote, asked where the nearest wall socket was, pushed the TV in the box toward the socket, plugged it in, and with the TV still in the box, powered on the set. Then he asked us to sign that the TV powered on and to accept delivery, and he prepared to leave, all happening very quickly. When I told him we expected him to set the TV up, he made it clear that he was just the delivery guy, that he was not technical. We called the only number we had (we got it off of our caller ID), which was the delivery service number, and were told essentially the same thing by the person there. Being between a rock and a hard place because the TV had already been charged to our credit card, and it was after 5:00pm, we opted to keep the set and try to call Amazon to get our White Glove service. After all, the delivery receipt said 'White Glove!' I spoke with the Amazon help desk the next morning, and was given a new telephone number, which was for CEVA, not the company that delivered the TV. I called CEVA the second day after taking delivery of the set and asked when someone was coming to set up the TV. It's 2 days later now, and I'm still waiting for someone from CEVA to call me back. Bottom-line: Expectations were not met with regard to the White Glove service. However, after much anxiety, some of it for naught, and much reading of the manual, we got the Samsung put in our console, all the plugs inserted in the back in the correct plugins (we think!), and the TV turned on in order to watch what we wanted, and be prepared for the Dish folks to do their bit to get our HD service connected. If I had it to do all over again, I would just go to a store front and pay a little extra to ensure that a technician comes out to install and explain things to us. As it is now, we've got everything but the DVD working, and I guess we'll have to prevail upon our son-in-law to help with that, and to explain to us what it is we don't know, and don't know to ask, about using all of this new technology. Oh, and based on the price I paid verses the price that the set is now, I paid about $45 more, and didn't get anywhere near the service from Amazon or it's contractors like other buyers; AND the set is advertized to have PIP, but our set DOES NOT, but who am I to call for remediation??? Forget it!!! I've learned a valuable lesson. I'll think twice before ordering this sort of product and service again from Amazon or any other online retailer. Date: 2008-09-03 Samsung LN37A550 Pushed hard by retailers but full of defects This TV has been nothing but a waste of time. We recently purchased the Samsung LN37A550 as well as the Samsung Blue Ray player. When watching movies the TV would loose video, only sound would remain. After checking the Samsung website we find there a major firmware update required before the player will even function properly. Samsung support, somewhere in the Philippines said they could only send us a disk and would take 7 days. We found and download the firmware patch from the website, installed it using a flash drive, to no avail. We took it back and traded it for the new Sony Blue Ray player. Still the same problem with the video. First time a movie will last 30 minutes then the screen goes black and you would have to turn the TV off and on then it would work another few minutes and same thing. Long story short, repair man finally came out and main circuit board on TV had to be replaced. Morale of the story is two Samsung products, both shipped prematurely with non functioning firmware and or bad components. Retailers are pushing this brand heavy so there must be relatively high profit margins for them as they push these substandard products out the door. Buyers beware. As good as some reviews are about the picture, etc. you are taking a big gamble with this brand and be prepared to trouble shoot and install regular fixes and patches on your own. I see the price of this TV has dropped over $200 in the last 30 days so they must be coming back to the retailers in droves.
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