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User Submitted Sony KV-27FS120 27-Inch FD Trinitron WEGA Flat Screen TV Reviews Date: 2007-07-09 Decided From Now On to Purchase Anything Other Than Sony - They Do Not Back Their Products After 2 years of light use (approxmately 10 hours/week), our KV-27FS120 is now useless. The TV can be turned on, the channel barely heard, a few seconds of red and blue lines at the top of the screen (never seeing a picture), then after those few seconds, the TV turns off. The only thing left active is a blinking power light. The manual's reset procedures and diagnostics brought no results. As we all know, many of these units were manufactured in Mexico. It's not fair to Mexico that I'm stating this. But from reading other reviews, there's definitely a reliability issue with these particular models. In calling Sony's customer outsourced service, I think I spoke with a Joseph from the Philippines, giving me an event I.D.# E345****9. As the highest warranted item is the picture tube, at 1.5 years, I explained to Joseph that living conditions in the home using this TV were quite clean and it was rarely used. I expressed to him that 5 years would be reasonable until TV electronics were start breaking down. I requested that Joseph escalate this and that Sony extend us free repair on our TV. He agreed and told me I'd get an email or phone call soon. I told him it wasn't fair that we took care to keep things dust free (at least on the outside) and that the unit breaks down after only two years. IT IS NOW OVER 2 WEEKS SINCE OUR CONVERSATION AND STILL NO CALL FROM SONY. The TV breaks down after 2 years? Come on. Or should I quit my cryin' and start buyin' (a service contract)? I have an old Mitsubishi CS1984 TV that still works well after 23 years. This Mitsubishi is probably one of the few positive things I can say about the 80's. In 2005 and into 2006, here are the other Sony items I purchased for some friends. 2 Vaio laptops, both of which had to be returned. Brand new and shut down 1-2 minutes after power up. Sony almost did not cover it. A video to DVD coverter, failing right out of the box. Again, it was like pulling teeth to get Sony to honor their warranty. An 40" LCD TV which I can say, is the only item that is currently working today. In recent years, there was a report that for the first time ever, Sony reeled in a Westerner at executive level to help with its image and its untouchable/unreachable service. It's sad to say, that so far, I have not seen any results. No matter what, Asians from surrounding countries continue to flock to Japan to have Sony products in their posession. We are currently deciding to not have our TV repaired. The costs for repairs estimated by 2 different local repair centers will be in excess of over 50% of what we paid. Except for maybe their headphones, I will never purchase Sony's products again. Date: 2007-04-16 Awesome TV I've had this tv for ~5 years (back when the price was a hefty $600) -- The picture quality is crisp, and the options are quite nice. The tv does weigh a lot. I've grown to trust sony products since this tv fell on my ps2 and both still works w/out any defects. Since i paid at least $600 at the time it came out -- getting this for less than 300 is a bargain. Date: 2006-11-25 Great Picture, Great Buy! This decision was easy, as I stood in front of the myriad of choices at the electronics store this one stood out of all the other 27" flat CRT's in the quality of the picture! I could have bought a cheaper one from a different manufacturer and saved myself $100, but between the added quality of the picture and knowing how good and reliable Sony products are, it did'nt take long for me to make a decision. For now, it makes a wonderfull primary television. When the price on the flat screen LCD's drop to within my range of affordability, this will make for an excellent upgrade to the one in my computer room or master bedroom. Date: 2006-06-15 Till the Flat Screens Come Down In Price For a little over $300, this is a great set. I've had it 7 months now, never experienced any of the problems others have had. Was going for the Toshiba, picture looked just a little sharper in the store. But my wife's European and she wanted the SONY prestige. Date: 2006-02-12 GREAT TV!!!! I looked around at different TVs and finally decided to pay a little extra for the Sony WEGA 27". A lot of people complained about the weight, but I found it not too heavy. You just need two people to move it. At first the picture quality kind of dissapointed me. It wasn't as good as I expected it to be. Then I figured out if you turn on the 16:9 feature you also have to turn on 16:9 on your DVD player (Xbox in my case). WOW! What a noticeable difference! The screen looks awesome! I believe a lot of people just didn't know how to set it up. That's why they gave it such low ratings. Another thing that people were complaining about was the fact that sometimes lines at the bottom aren't very straight. That's true, but I found it not to be a very noticeable problem. I believe some people are just too picky! Overall I would say that this TV is a GREAT buy and well worth the extra money!
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